Shipping and Returns
Shipping Policy 📦
Shipping Options:
Standard Shipping:
🇺🇸/🇨🇦 USA / Canada: 5 to 15 business days
🇦🇺 Australia: 7 to 15 business days
🇪🇺 Europe: 3 to 7 business days
🇵🇹 Portugal: 2 to 3 business days
🌍 Africa / Asia: 7 to 15 business days
Rush Shipping (FedEx):
🇺🇸/🇨🇦 USA / Canada: 1 to 3 business days
🇦🇺 Australia: 2 to 5 business days
🇪🇺 Europe: 1 to 2 business days
🇵🇹 Portugal: 1 business day
🌍 Africa / Asia: 4 to 7 business days
Both options include a tracking number, but Rush Shipping offers detailed tracking at each step. 🚚📍
Shipping Costs:
Costs vary by region and shipping type. Please refer to the pricing table at checkout for specific details.
We offer free shipping for purchases over €100. 🛒🎉
Tracking Information:
Customers will receive a tracking number by email once the order is dispatched, allowing them to monitor the delivery. ✉️🔍
Shipping Restrictions:
We ship to all regions worldwide. However, some locations may have specific import restrictions that customers should be aware of. 🌐⚠️
Return and Exchange Policy 🔄
Return Period:
We accept returns within 30 days of the delivery date, except for customized products and personalized underwear due to their intimate nature. 📅
Return Conditions:
Products must be unused, in their original packaging, and with intact tags. 📦🔖
Return Process:
To initiate a return, contact our customer service. Return costs are the responsibility of the customer unless the error is on the part of the seller. 📞💬
Refunds:
Refunds will be processed within 3 business days after receiving the return, using the original payment method. 💳⏲️
Terms and Conditions 📝
Product Description:
We strive to ensure all product descriptions are accurate. However, variations may occur due to monitor settings and production. 🖥️⚙️
Intellectual Property Rights:
All content and images on our site are protected by copyright and may not be used without permission. 📷🚫
Conditions of Sale:
All orders are subject to stock availability and price confirmation. We reserve the right to correct pricing errors. 🛍️📊
Policy Changes:
We may change these policies at any time. Any changes will be reflected here on our website. 🔄🌐
Payment Policy 💳
Payment Methods:
We accept various international payment methods, including credit cards and PayPal. 💳🌍
Charges and Taxes:
Product prices include applicable taxes in Portugal. For international customers, additional fees and taxes may apply, depending on local laws. 🌍💰